FraggerTech Private Limited (referred to as “FraggerTech”, “we”, “us”, or “our”) operates the e-commerce website fraggertech.in (the “Site”), where we sell headphones and related accessories in India.
We are committed to protecting the privacy and security of your personal information. This Privacy Policy details the types of information we collect, how we use it, and the security measures we have implemented to protect it, in compliance with the laws of India, including the Information Technology Act, 2000 and the SPDI Rules, 2011.
This Policy is aligned with the Information Technology Act, 2000; the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; the Digital Personal Data Protection Act, 2023 (DPDPA); and the Consumer Protection (E-commerce) Rules, 2020. Where applicable, we also adopt good-practice principles consistent with the EU General Data Protection Regulation (GDPR).
Last Updated: November 5, 2025
1. INFORMATION WE COLLECT
We collect information that identifies, relates to, describes, or is capable of being associated with you (“Personal Information”). The information we collect falls into the following categories:
A. Information You Provide Directly
This information is necessary for us to process your orders and provide you with our services.
Category of Information
Examples of Data Collected
Purpose of Collection
Identity & Contact Data
Name, email address, phone number.
Account creation, communication, and customer service.
Order Fulfilment Data
Shipping address, billing address.
Processing, shipping, and delivery of your headphone orders.
Financial Data (Sensitive)
Payment method details (credit/debit card numbers, bank account details, UPI IDs). Note: We do not store full card details. They are encrypted and processed by our third-party payment gateway.
Processing payments and preventing fraud.
Communication Data
Information you provide through contact forms, emails, or chat support.
Responding to your queries and providing technical support.
B. Information We Collect Automatically
As a WordPress/WooCommerce site, we automatically collect data related to your interaction with our Site using cookies and other tracking technologies.
Category of Information
Examples of Data Collected
Purpose of Collection
Technical Data
Internet Protocol (IP) address, browser type and version, operating system, and device information.
Website security, troubleshooting, and diagnosing technical issues.
Usage Data
Pages visited, products viewed, time spent on pages, and referring website/source.
Analysing site performance, improving product offerings, and enhancing user experience.
WooCommerce Data
Items added to your cart and abandoned checkout information.
Processing orders and sending cart recovery reminders (with consent).
2. HOW WE USE YOUR PERSONAL INFORMATION
We process your Personal Information only for the following specified, legitimate business purposes:
Purpose
Legal Basis (As per Indian Law)
Order Processing & Fulfilment
Necessary for the performance of a contract (selling and delivering headphones to you).
Customer Service
Necessary for our legitimate interests (responding to customer queries, managing warranty claims, and improving customer satisfaction).
Marketing & Promotions
Based on your explicit consent (for newsletters) or our legitimate interest (for targeted advertising on social media). You can opt-out at any time.
Security & Fraud Prevention
Necessary for our legitimate interest (protecting FraggerTech and our customers from financial crime and ensuring system security).
Legal Compliance
Necessary for compliance with a legal obligation (e.g., tax reporting, responding to court orders, or data breach notification).
3. SHARING YOUR PERSONAL INFORMATION
We may share your Personal Information with third parties only for the purposes outlined below. We never sell or rent your Personal Information to marketing companies.
Third-Party Service
Purpose of Sharing
Data Shared (Examples)
Payment Gateways
To process secure payments for your orders.
Name, billing address, and financial information.
Shipping & Logistics Partners
To dispatch and deliver your headphones.
Name, shipping address, and phone number.
Website & Hosting Services
To maintain and operate the fraggertech.in website (WooCommerce/WordPress ecosystem).
Technical Data, Usage Data, and limited Identity Data (for account login).
Analytics Providers
To understand website traffic and user behaviour.
Technical Data and anonymised Usage Data (e.g., Google Analytics).
Legal & Regulatory Authorities
To comply with legal obligations, enforce our policies, and protect our rights.
Any data required by law, such as in response to a court order.
Sensitive Personal Data or Information (SPDI): We will obtain your specific consent before disclosing any Sensitive Personal Data or Information (such as financial information) to any third party, unless the disclosure is required by law or mandated by a government agency.
4. DATA SECURITY
We take reasonable security practices and procedures to protect Personal Information and Sensitive Personal Data or Information from unauthorised access, loss, misuse, or alteration. These measures include:
Encryption: Our Site uses SSL/TLS encryption (HTTPS) to secure data transmission.
Payment Security: We comply with the PCI-DSS (Payment Card Industry Data Security Standard) through our payment gateway partners. We do not store full credit card details on our servers.
Access Control: We restrict access to your Personal Information to our employees and agents who need to know that information to process it and are subject to strict contractual confidentiality obligations.
WooCommerce Security: We utilise industry-standard security plugins and practices for our WordPress/WooCommerce platform.
5. YOUR RIGHTS AND CHOICES (DATA PRINCIPAL RIGHTS)
Under Indian law, you have certain rights regarding your Personal Information. We commit to upholding these rights:
Right to Access: You have the right to request a copy of the Personal Information we hold about you.
Right to Correction/Completion: You have the right to request the correction, completion, or updating of any inaccurate or incomplete Personal Information we hold. You can typically do this directly through your account dashboard.
Right to Erasure (Withdrawal of Consent): You have the right to withdraw your consent to the processing of your Personal Information at any time. This may affect our ability to provide you with certain services, such as fulfilling your future orders. We will delete your data upon request, subject to legal retention periods (e.g., for tax records).
Opt-Out of Marketing: You can opt out of receiving marketing emails from us by following the unsubscribe link provided in every marketing email.
6. DATA RETENTION
We will retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements (e.g., tax records).
Generally, we will retain:
Account Data: As long as your account is active.
Order Data: For a period required by Indian tax law (typically 8 years) from the date of the transaction.
Marketing Data: Until you withdraw your consent or opt out.
7. COOKIE POLICY
Our Site uses cookies to enhance your shopping experience. Cookies are small text files placed on your device.
Necessary Cookies: Required for the WooCommerce checkout process and site function (e.g., storing your cart contents). These are essential for a functional store.
Performance/Analytics Cookies: Used to track visitor behaviour, such as which pages are popular.
Marketing/Targeting Cookies: Used to personalise the advertising content you see on other platforms.
By using our Site, you consent to the use of cookies. You can manage or disable cookies through your browser settings, but please note that this may affect the functionality of the Site.
8. GRIEVANCE OFFICER AND CONTACT INFORMATION
In accordance with the Information Technology Act, 2000, and rules made thereunder, the name and contact details of the Grievance Officer are provided below to address any discrepancies and grievances you may have with respect to the processing of your Personal Information.
Grievance Officer:
Name: Srijan Verma
Designation: Privacy Compliance Head
Address: FraggerTech Pvt Ltd, 498, Transport Nagar, Prayagraj, Uttar Pradesh 211011, India
Email:privacy@fraggertech.in
Phone: 9118279977
The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 30 days from the date of receipt.
9. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page with a new “Last Updated” date. We encourage you to review this policy periodically.
By continuing to use our Site after any changes to this Privacy Policy become effective, you agree to be bound by the revised policy.
